Keys to Customer Service

ID : 80726   
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Learning to build your customer service skills will have a powerful impact on your career success as well as success in other areas of your life. Through this course you will discover the direct relationship between service skills and career achievement. You will become skilled at being an exceptional service provider. You can help your organization and your career by translating your good service intentions into a workable plan and gain knowledge of ways to consistently deliver great service. The payoff is enormous. Agenda Unit 1 Understand Service Matters Longevity and Loyalty Cost of a Lost Customer Engage Your Customer Unit 2 Listen to Your Customer Active Listening Avoid Improper Listening The Power of Feedback Unit 3 Web Sites and Electronic Communication Web-Based Customer Service Disadvantages of Web-Based Customer Service Evaluate Your Web-Based Customer Service Unit 4 Customer Turnoffs Exceed customer expectations Recognize and categorize customer turnoffs Deal with customer expectations and turnoffs

Class Details

Sessions
Online 24/7

Location

Instructor
Nanette Sanders-Cobb 

Tuition: 

$145.00


Registration Closes On
Sunday, June 4, 2017 @ 12:00 AM

Schedule Information

Date(s) Class Days Times Location Instructor(s)
6/5/2017 - 6/30/2017 Online 24/7 12:00 AM - 12:00 AM TBD Nanette Sanders-Cobb 

Other Class Offerings

Keys to Customer Service
ID: 80725

04/03/17 - 04/28/17
Online 24/7

Location

Instructor
Nanette Sanders-Cobb