Get a tour of OS X El Capitan and discover the best ways to support OS X El Capitan users. Learn the OS X El Capitan troubleshooting process; how to use OS X El Capitan tools and resources to troubleshoot OS X El Capitan; OS X El Capitan features and functionality, including how to find more information about OS X El Capitan. You will also learn how to prepare for Apple Certified Support Professional (ACSP) 10.11 certification. Notes: This is an AATC course. The textbook and one Apple Certification Exam Session are included in the cost of this class. The exam may be taken up to six months after completion of the class. This class has a 14-day advance notice cancellation policy. Prerequisite: 54101 or basic Mac computer experience.