Get a tour of OS X Support Essentials 10.12 and discover the best ways to support OS X Sierra users. Learn the OS X Sierra troubleshooting process; how to use OS X Sierra tools and resources to troubleshoot OS X Sierra; OS X Sierra features and functionality, including how to find more information about OS X Sierra. You will also learn how to prepare for Apple Certified Support Professional (ACSP) 10.12 certification. Notes: This is an AATC course. The textbook and one Apple Certification Exam Session are included in the cost of this class. The exam may be taken up to six months after completion of the class. This class has a 14-day advance notice cancellation policy. Prerequisite: 54101 or basic Mac computer experience.